Appointments
Anima
or call the practice on 01235 468 860.
How it works
Tell us what you need
Click Submit a new request, choose admin or medical, and answer a few questions so we can assess urgency. Or read online advice from the NHS about various conditions, symptoms and treatments.
We triage your request
Our clinicians review requests in opening hours. Depending on urgency this could take up to 2 working days. We may message you, arrange tests, or book an appointment if needed.
Get the right help
Many issues are resolved without a visit. If needed, we’ll match you to the most appropriate clinician or service.
Online requests are for non-urgent problems. See urgent care below.
Other ways to contact us
Telephone
Call 01235 468 860 during opening hours. If lines are busy, accuRx is usually quicker.
In person
Visit reception; our team can submit an online request for you if needed.
Out of hours
Use NHS 111 online or call 111.
Urgent and emergency care
Call 999 or go to A&E immediately for chest pain, severe breathlessness, stroke symptoms, heavy bleeding, or serious injury.
For urgent but non-life-threatening problems when we are open, please call the practice. If we are closed, use NHS 111.
FAQs
When will I get a response?
We aim to review all online requests within 2 working days, generally however we will contact you the same working day with advice, a message, or an appointment plan.
Can I submit a request for someone else?
Yes. You can complete a request for a child or someone you care for. Tell us your relationship in the form.
What if I can’t use the internet?
Call or visit reception and we’ll help submit an online request for you.
Repeat prescriptions?
You can submit prescription requests via the “I have an admin request” option. If you have the NHS App your can also request through there, or you can ask your pharmacy to put a request in on your behalf.
Ready to start?
For non-urgent problems or admin requests, send us your details and we’ll get back to you.
For urgent or emergency care use 111 or 999 as appropriate.
