Contact the practice
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
Accessibility
The Malthouse Surgery clinical areas are on the ground floor and access to all clinical parts of the practice premises is suitable for disabled patients.
Disabled parking is available close to the main entrance.
The practice recognises that our patients may have diverse communication styles and needs. In line with accessibility standards we have a wide range of facilities to accommodate this diversity, such as a hearing aid T-loop, interpreter service, large print practice booklets, lowered reception desks and support for children with additional needs and their families. Please let us know how we can communicate with you better if you have any specific needs.
Wheelchair Access
- We offer wheelchairs that patients can use whilst at the surgery and our premises are wheelchair-friendly.
- We have a wheelchair-friendly desk.
Impaired Vision
Do you have impaired vision or sight loss?
Please ask us for larger prints of our self care leaflets or practice booklet or we can arrange Braille if this is your preference. Please just let us know which format you would like us to use to communicate best with you.
Interpreter Service
An Interpreter/Translator service is available for all out patients.
Loop System
There is a Hearing Loop in reception for use by people with hearing aids and the building has been designed and decorated to make it easier for people with visual problems. We have a disabled toilet and baby change facilities.
- British Deaf Association
- The Deaf Health Charity – SignHealth
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
Blind / Partially Sighted
If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.
For more advice and support for blind people please see the following websites:
- Royal National Institute of Blind People (RIND)
- British Wireless for the Blind Fund
- British Blind Sport
Guide Dogs
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Disabled Patient Facilities
The Malthouse Surgery clinical areas are on the ground floor and access to all clinical parts of the practice premises is suitable for disabled patients.
Disabled parking is available close to the main entrance.
How to make a complaint or suggestion
Complaint Procedure
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please put your complaint in writing address for the attention of the Practice Manager and we will respond promptly.
Suggestions
Your comments and suggestions are important to us, if you have anything you would like to comment on or suggest. Please do so in writing addressed to the practice manager and they will be reviewed.
