Appointments
Routine appointments
The most efficient way to book an appointment is by phone ( 01235 468 860) or by using our online Anima system.
Routine appointments can also be booked online via the NHS App or Patient Access.
Appointments such as blood tests and nurse appointments can be booked at the reception desk or by telephone (01235 468 860).
We have a variety of clinicians at Malthouse Surgery, besides Doctors, who are able to treat, prescribe and refer patients when necessary. Paramedic and Nurse Practitioners can help with many medical conditions, acute and chronic injuries, injections, minor ailments, child conditions and much more.
We offer a variety of clinics, Monday to Friday, including Family Planning, Diabetes, Respiratory (COPD and Asthma), Phlebotomy, NHS Health Checks. Home visits are available for patients who are too ill/frail to attend the Practice. Please remember a Doctor can see four patients in the time it takes to make one house call.
If you need to be seen by a specialist, we are committed to ensuring that whenever possible you receive a timely outpatient appointment with a provider of your choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated in a timely manner.
Urgent Appointments
The most efficient way to book an appointment is by phone ( 01235 468 860) or by using our online Anima system.
Anima Health is an on the day triage service, placing a request though may generate an in person or telephone appointment that day.
Top tips:
-Anima requests open up at 4.00am Monday – Friday
-Put all information necessary on your request
-Attach photographs ( If appropriate )
-Place the best contact number on your request
We understand that health concerns can arise anytime. That’s why we offer on the day appointments. Simply tell us about your issue, and a GP will assess it that day – urgent or not. Our team will then be in touch with the next steps based on clinical guidelines.
Appointment? Don't need it? Cancel it!
It is important that you inform the surgery if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the practice that you are unable to attend, you will be sent a letter / text informing you that you did not attend . Frequent did not attend may be removed from our list.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else
If you are cancelling please telephone us on 01235 468 860, as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using The NHS App if you are signed up to the service.
Or you can use our simple online form below.
Contact a Doctor online
We are pleased to announce an update to the way our patients can request same day. We have introduced a new triage system called ‘Anima’.
Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients.
We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access.
Home Visits
Home visits are available at the surgery and are arranged at the discretion of the doctor. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Home visits are available for housebound patients and those too unwell to attend the surgery.
Requests for a home visit should be made before 10:30am. And the visits will take place between 13.00pm and 18.00pm by either Matt or Lisa.
