New Triage System – Live from Monday 22nd September

From Monday, we are moving to Accurx Triage – our new, simpler digital front door. You won’t need to create or remember a separate login. This change is part of a wider rollout supported by BOB ICB (Bucks, Oxon & Berks Integrated Care Board) to make access easier and more consistent across local practices.

Prefer to call or visit? That’s absolutely fine. You can still phone reception or come to the desk during opening hours and we’ll help you in the same way.

Start an online request

Click the button below to request help, an appointment, or advice.

Start an online request – Accurx Triage

• No account or app needed
• Takes about 3–5 minutes
• You can complete it for yourself or your child
• You can add photos if helpful

How it works

1. Tell us what you need using a short online form (clinical help, admin query, medication question, fit note, test results and more).
2. We triage your request. A clinician or trained triage member reviews what you’ve told us and decides the right next step.
3. We respond – often by text or phone, sometimes by sending a self‑booking link so you can choose a time/clinician.
4. We record everything straight into your medical record.

We prioritise urgent/same‑day, then within 48 hours, then routine requests. If something is time‑critical we will contact you sooner.

What you can request

• Clinical help: new symptoms, flares, long‑term condition questions
• Medication queries: side effects, shortages, synchronising repeats
• Fit/sick notes (MED3) and forms
• Referrals/results/admin questions
• Contraception/sexual health advice
• Child health concerns

Repeat prescriptions: please continue to use the NHS App, your usual pharmacy ordering route, or our repeat prescription form.

Response times & priorities

• Urgent/same‑day: assessed as soon as possible.
• Within 2 working days: most other requests.
• Routine: we’ll offer the next appropriate option, which may include a future appointment or advice by message.

If your request is clinically unsuitable for messaging, we’ll arrange a phone or face‑to‑face appointment.

Can’t use online forms?

No problem:

• Call reception during opening hours and our team will go through the same questions with you.
• Visit reception and we can help complete the form with you.
• Interpreting: if you need an interpreter (including BSL), please tell us – we can arrange this via our commissioned provider.
• Accessibility: large‑print, easy‑read versions and support are available.

Neurodiversity support

We offer a Neurodiversity Passport so you can tell us the best ways to contact and support you (e.g., phone vs. text, quiet waiting space, processing time).
Download the Neurodiversity Passport.

Self‑booking (via text message)

You may receive a secure text message with a self‑booking link so you can choose the time, day and clinician yourself.

• Pilot phase: initially available for blood tests while we roll the feature out, with more appointment types added over time.
• Optional: self‑booking is not mandatory – if it doesn’t suit you, we’ll book another way.
• Links are unique to you and expire after a short period for safety.

Children & proxies

• Parents/carers can submit requests on behalf of children they look after.
• If you care for someone who cannot use the form, you can complete it as their representative. Please explain your relationship in the form.

Home visits

If you believe you or someone you care for is housebound and needs a home visit, please let us know in the form or by phone. We may call you back to assess the most appropriate response.

Urgent help

• Call 999 now if someone has severe chest pain, heavy bleeding, signs of stroke, severe shortness of breath, or if you think someone’s life is at risk.
• NHS 111 online/111 by phone for urgent care when the practice is closed.
• Mental health crisis: contact your local urgent mental health helpline via NHS 111.

Your data & privacy

Accurx Triage is NHS‑accredited and transfers your information securely into your GP record. We only ask for information that helps us care for you. For details, see our Practice Privacy Notice.

Frequently asked questions

Do I still need my Anima account?
No. From 22nd September 2025 we’ll use Accurx Triage. You won’t need an account to submit a request.

What if I can’t attach photos or I’m not sure what to choose?
Just describe what’s happening as best you can. If we need more information, we’ll contact you.

Will I always get an appointment?
Not always – sometimes the best option is advice by message or a prescription. If a consultation is needed, we’ll arrange telephone or face‑to‑face.

Can I still phone?
Yes. Phone and reception routes remain open for anyone who prefers them or cannot use the online form.

Is this change permanent?
Yes – it’s part of a local rollout across BOB ICB to improve access and make processes more consistent.

Feedback

We’d love to hear how the new system works for you. Share feedback with our reception team or through our Patient Participation Group (PPG).