Appointments

We understand that many of you are experiencing longer wait times for appointments at the surgery. We want to assure you that we’re doing everything we can to see patients as quickly and efficiently as possible. However, due to an unprecedented level of demand, our resources are currently stretched thin.

What We’re Doing:

• Triage System: We’ve implemented an on the day triage system, where all on the day requests are assessed by a clinician. This ensures each patient receives the most appropriate care, whether it’s an urgent appointment, a telephone consultation, or self-care advice.
• Routine Appointment: We have now released routine appointments, these are available to book via calling the surgery ( 01235 468860 ), at reception or via NHS app or Patient Access.
• Increased Appointments: We’ve expanded our appointment availability, including offering more same-day appointments. However, these are often taken up by issues more suited to self-care or pharmacy consultations.
• Reviewing Processes: We’re continually reviewing our processes to identify areas for improvement and ensure we’re operating at maximum efficiency.

How You Can Help:

• Use the Right Service: Please choose the right service for your needs. Urgent concerns require an appointment, while minor issues are best addressed through self-care (e.g., using over-the-counter medications, resting) or a pharmacy visit. This helps us prioritise appointments for those who truly need them.
• Be Kind: We understand that waiting can be frustrating, but please remember our staff are working hard to help everyone. Abusive behaviour towards our team is unacceptable and does not help us provide the best care possible.

Working Together:

By working together, we can navigate this period of high demand. Please be assured that we remain committed to providing the highest quality care to all our patients. If you have any questions or concerns, please don’t hesitate to contact us.

Additional Resources:

• NHS Self-Care advice: www.nhs.uk
• Find a Pharmacy near you: pharmacy locator

Thank you for your understanding and cooperation.

Sincerely,

Malthouse Surgery