Noticeboard

COVID 19 VACCINE

THERE IS A LOT OF NEWS OUT THERE ABOUT COVID VACCINATIONS. THE MALTHOUSE SURGERY CONTINUES TO DELIVER VACCINATIONS DEPENDING ON THE SUPPLY OF VACCINE. WE STARTED IN MID DECEMBER WE ARE WELL ON OUR WAY TO VACCINATING ALL OVER 65s & THOSE 16-64 WITH AN APPOPRAITE UNDERLYING HEALTH CONDITION.

WORKING WITH OUR PRIMARY CARE NETWORK PARTNER ABINGDON SURGERY WE HAVE DELIVERED OVER 7000 VACCINES. AS WE RECEIVE FURTHER DOSES PATIENTS WILL BE INVITED IN PRIORITY ORDER.

ALL MALTHOUSE SURGERY AND ABINGDON SURGERY PATIENTS WILL HAVE THEIR VACCINE ADMINISTERED AT THE CHARTER, WHERE WITH THE SUPPORT OF THE LOCAL COUNCIL WE HAVE  EXPANDED THE MALTHOUSE SURGERY SITE OVER THE NEXT COUPLE OF MONTHS.

MASS VACCINATION SITES ARE OPENING UP AND THESE ARE BEING MANAGED NATIONALLY. LETTERS ARE BEING SENT DIRECTLY TO PATIENTS. IF YOU RECEIVE ONE OF THESE LETTERS IT WILL PROVIDE THE INFORMATION YOU NEED TO BOOK YOUR VACCINATION AT ONE OF THESE SITES. YOU WILL BE ABLE TO DO THIS BY PHONE OR ONLINE. THIS MAY MEAN YOU NEED TO TRAVEL FURTHER.

 IF YOU WAIT TO BE CONTACTED BY US AND HAVE YOUR VACCINATION AT YOUR LOCAL SITE WE ARE MAKING REALLY GOOD PROGRESS.

WHICHEVER OPTION YOU CHOOSE, IT IS IMPORTANT TO BE AWARE THAT YOU WILL NEED TO HAVE YOUR SECOND DOSE AT THE SAME PLACE WHERE YOU HAD YOUR FIRST DOSE AND THIS CANNOT BE CHANGED

THE VACCINE PROGRAMME IS EXTENSIVE AND THE MAJORITY OF ELIGIBLE PATIENTS WILL GET THEIR VACCINE IN 2021. A PRIORITISATION LIST HAS BEEN PRODUCED BY THE NHS DETAILING THE GROUPS OF PATIENTS TO BE VACCINATED FIRST. PRIORITY IS GENERALLY BY AGE AS THIS IS THE BIGGEST RISK FACTOR. 

THE MALTHOUSE SURGERY WILL CONTACT YOU WITH A DATE AND TIME WHEN IT IS YOUR TURN TO RECEIVE THE VACCINE.  PLEASE DO NOT CONTACT US TO SEEK THE VACCINE BEFORE IT IS YOUR TURN, EVERYONE WHO IS ELIGIBLE WILL GET A VACCINE  

THE MALTHOUSE SURGERY HAS REMAINED OPEN AND CONTINUED TO SEE PATIENTS FACE TO FACE WHERE REQUIRED THROUGHOUT THE PANDEMIC, WITH ALL STAFF WORKING OUT OF THE SURGERY NOT HOME BASED. DUE TO COVID 19 AND THE REQUIREMENT FOR SOCIAL DISTANCING WE ARE LIMITED TO HOW MANY PATIENTS CAN ENTER THE SURGERY.  ONLY CALL THE SURGERY FOR URGENT ON THE DAY APPOINTMENTS WHICH INITIALLY WILL BE A TELEPHONE OR VIDEO CONSULTATION.  FOR ALL ROUTINE APPOINTMENTS PLEASE USE E CONSULT WHICH CAN BE ACCESSED VIA THIS WEBSITE. ANY PATIENT WHO AFTER TRIAGE NEEDS A FACE TO FACE CONSULTATION WILL BE SEEN IN THE SURGERY. MANY PATIENTS ARE BEING SEEN FACE TO FACE WEEKLY WITHIN THE COVID LIMITATIONS PLACED ON US, INCLUDING FOR REGULAR BLOOD TESTS, CHRONIC DISEASE REVIWS ETC.  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice (addressed to the Practice Manager/Deputy Practice Manager) and your concerns will be dealt with. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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