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On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

Your Test Results

discussing_x-ray2Please call between 11.00 am 3.30 pm to enquire about your test results as our reception staff will have more time to deal with your request.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

If registered to use online services on once released by the GP you will be able to review test results online.  Before registering to access results this way it is worth considering how you would deal with something you find upsetting before you have spoken to the GP or perhaps the Surgery is closed and you cannot get an answer for sometime.  

If your doctor asks you to bring a specimen for the laboratory, it must arrive at the surgery by 11.30am.

Always ensure you have the correct container for your specimen. Your name, your doctor’s name and your date of birth must be marked on the container. These are available from the receptionists at the main reception desk.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website