The Malthouse Surgery The CharterAbingdon Oxfordshire, OX14 3JYTel: 01235 468860
On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.
Please allow 48 hours to arrange; don't leave your request for a prescription until it is too late. This especially applies at public holiday times when five days' notification is required. Requests can be posted to the surgery, handed in to the receptionists or telephoned (if you are housebound or have transport difficulties) to the prescription desk which is open weekdays between
Please onlyTelephone 01235 468860 for Prescriptions if you are registered as housebound or have mobility problems.
Prescription requests cannot be taken through our main switchboard as these lines need to be kept free for those patients needing to make appointments. If the dedicated prescription phone line for housebound patients is engaged, please phone later.
Alternatively please register for online services at https://patient.emisaccess.co.uk/ where you can order repeat prescriptions and see a list of your medications. It is very important to use the prescription slip to identify the medication and indicate the chemist to be used. The prescription will be sent to the chemist of your choice.
If you are housebound or have transport difficulties some local chemists will deliver your prescriptions. Please state if you wish to use this service. Please check your medication when you receive it, as there can be no redress once accepted.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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