This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

Repeat Prescriptionspharmacist

Please allow 48 hours to arrange; don't leave your request for a prescription until it is too late. This especially applies at public holiday times when five days' notification is required. Requests can be posted to the surgery, handed in to the receptionists or telephoned (if you are housebound or have transport difficulties) to the prescription desk which is open weekdays between

  • 9.00am - 12 noon and 2.00- 3.00pm 

Please onlyTelephone 01235 468860  for Prescriptions if you are registered as housebound or have mobility problems.

Prescription requests cannot be taken through our main switchboard as these lines need to be kept free for those patients needing to make appointments.  If the dedicated prescription phone line for housebound patients is engaged, please phone later.

Alternatively please register for online services at  where you can order repeat prescriptions and see a list of your medications.  It is very important to use the prescription slip to identify the medication and indicate the chemist to be used. The prescription will be sent to the chemist of your choice.

Prescription Delivering

If you are housebound or have transport difficulties some local chemists will deliver your prescriptions. Please state if you wish to use this service. Please check your medication when you receive it, as there can be no redress once accepted.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website