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Noticeboard

On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

Dear Patient,

We have successfully set up a virtual patient group that communicate via e-mail

Take our patient survey
 and we have in excess of 70 patients involved; would you like to be involved? We would like to know how we can improve our service to you and how you perceive our surgery and staff.

We have currently run a patient survey in which the PPG were keenly involved and the results of this can be seen by clicking on the survey tab in the main menu.

We will ask the members of this Patient Representative Group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

Our target numbers for the group is around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Patient Survey Sign-up Form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

 

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.


 
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