Our Appointment System
Blood Tests and Follow-Up Appointments
Appointments such as blood tests and follow-up appointments that one of our clinicians has asked you to make can be booked at the reception desk or by telephone (01235 468 860).
New Concerns (Urgent or Routine)
The most efficient way to book an appointment is by phone ( 01235 468 860) or by using our e-consultation system.
Some appointments can also be booked online via the NHS App.
Practice patients who have an urgent medical problem outside of our Practice working hours should ring the Out of Hours service on 111 or visit a Pharmacy who can also provide advice.
Clinicians, Clinics and Referrals
We have a variety of clinicians at Malthouse Surgery, besides Doctors, who are able to treat, prescribe and refer patients when necessary. Paramedic and Nurse Practitioners can help with many medical conditions, acute and chronic injuries, injections, minor ailments, child conditions and much more.
We offer a variety of clinics, Monday to Friday, including Family Planning, Diabetes, Respiratory (COPD and Asthma), Phlebotomy, NHS Health Checks. Home visits are available for patients who are too ill/frail to attend the Practice. Please remember a Doctor can see four patients in the time it takes to make one house call.
If you need to be seen by a specialist, we are committed to ensuring that whenever possible you receive a timely outpatient appointment with a provider of your choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated in a timely manner.
Top Tips for visiting your GP
Is your issue urgent? Do you need to see a specific GP?
Is it important you are seen quickly or would you rather wait for an appointment with a particular GP? If you have a long-term illness would you benefit from seeing a GP who knows your history personally?
Take notes to help you
Before you see your GP, be clear in your own mind what you want to say. Make a note of your symptoms, worries and any questions that you would like to ask.
Many problems? See if you can book a double appointment
If you have a number of issues that you would like to discuss with your GP, see whether it is possible to book a double appointment to give you more time to talk them through.
Take a list of your medicines – prescribed or otherwise
Bring a list of any medication you are taking, including over-the-counter and/or alternative medicines, or anything prescribed after a hospital visit. This includes tablets, liquids or creams. Your GP needs to know about everything you are taking.
Discuss important things first and stick to the point
Make sure you tell the doctor about the important things first and try to get to the point. Do not feel you have to justify being there or leave your main concern to the end.
Not clear on treatment plan? Ask again
Make sure you fully understand the next steps before you leave the room. If you do not understand, then do not be afraid to ask your GP to go through the plan again.
Ask who to contact if you have any more questions
You may think of questions that you would like to ask after your appointment. Find out who you can contact to ask questions, as well as any support groups that can provide reliable information.
If you need support, take a relative, carer or friend
If you feel your situation needs it, take a relative or friend for support. They can help you understand or explain.
Unhappy? Ask to see another GP
If you are not happy, you can ask to see another GP in the practice. You can also change GP practices, but you should as a first step always discuss your concerns with a practice staff member first.