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URGENT SAME DAY APPOINTMENTS

ALL MEDICALLY URGENT SAME DAY APPOINTMENTS & HOME VISIT REQUESTS WILL REQUIRE TELEPHONE TRIAGE BY ONE OF OUR GPs

 

IF AN URGENT APPOINTMENT IS NEEDED, BY PROVIDING THE RECEPTIONIST WITH A CLEAR INDICATION OF YOUR HEALTH PROBLEM YOU CAN BE APPROPRIATELY PRIORITISED FOR A TELEPHONE CALL FROM OUR DUTY GP THE DUTY DOCTOR WILL TRIAGE YOUR MEDICAL NEEDS AND URGENCY, DECIDING WITH YOU APPROPRIATE TREATMENT GOING FORWARD

 

AS ALWAYS ROUTINE APPOINTMENTS ARE AVAILABLE ONLINE OR VIA THE MALTHOUSE SURGERY RECEPTIONISTS BY PHONE OR AT THE RECEPTION DESK

 

MINOR AILMENTS – SELF CARE

 

IF ADULTS HAVE HAD SYMPTOMS FOR LESS THAN 24 HOURS, MINOR AILMENTS SUCH AS GASTRO PROBLEMS, SICKNESS, COMMON COLD, SORE THROAT, HEADACHE, FLU, CYSTITIS, HANGOVER, GRAZED KNEE ETC. ARE BEST DEALT WITH BY SELF CARE USING MEDICINES FROM THE PHARMACY

E-CONSULTATION SERVICE

 

OUR REGISTERED PATIENTS CAN REQUEST TREATMENT AND ADVICE FROM OUR DOCTORS ONLINE.  WHEN YOU SEND YOUR E MAIL, YOU WILL RECIEVE AN INITIAL REPLY INDICATING WHEN YOUR E MAIL WIL BE SEEN BY THE GP.  TO CONSULT YOUR GP SEND AN E-MAIL TO edoctor.malthouse@nhs.net AND GIVE AN INDICATION OF YOUR SPECIFIC CONDITION OR ASK FOR GENERAL ADVICE. ALSO USE THIS METHOD TO AVOID AN APPOINTMENT WHEN SEEKING, REFERRAL UPDATES, MEDICAL REPORTS..  REMEMBER YOU CAN ALSO SELF CARE USING COACH (my-coach.org.uk) AND REGISTER WITH US TO USE ONLINE SERVICES TO ORDER REPEAT PRESCRIPTIONS, BOOK APPOINTMENTS AND VIEW YOUR MEDICAL RECORD.

If you feel unwell, unsure, confused or need help - Call NHS 111

NHS Minor Injury Unit, open 7 days

Abingdon MIU, Abingdon Hospital

Marcham Road. 10.00-22.30hrs

01865 425161

Latest News

Abingdon, Malthouse, Long Furlong, Clifton Hampden and Berinsfield practices are working together as a collective to deliver a 7 day service for all 60,000+ local Abingdon Federation patients. The service will rotate around the practices, with routine pre bookable appointments made with your surgery. These appointments are accessible to all 6 Federation practice patients evenings and weekends. Patients attend the practice holding the session.

APPOINTMENTS

 

OUR TELEPHONE TRIAGE SYSTEM FOR URGENT SAME DAY APPOINTMENTS HAS NOW BEEN RUNNING FOR 9 MONTHS. A CONTINUING BIG THANK YOU TO THE MAJORITY OF PATIENTS WHO HAVE APPRECIATED THE CHANGE, ACKNOWLEDGING THE EXCELLENT SERVICE RECEIVED, WITH GP CONTACT BEING MADE WITHIN 4 HOURS OF CALLING THE SURGERY WHEN SAME DAY URGENT CARE IS NEEDED. 

 

THE REASON WE HAVE MOVED TO THIS NEW SYSTEM IS AS HIGHLIGHTED IN THE MEDIA, THERE IS GROWING PATIENT DEMAND AND EVIDENCE SHOWS THAT THIS IS A CHANGE THAT IMPROVES PATIENT SERVICE AND SATISFACTION, AS IT ALLOWS INCREASED URGENT SAME DAY ACCESS TO A GP WITHIN FUNDED RESOURCES BY INCREASING THE NUMBER OF POSSIBLE PATIENT CONTACTS IN A DAY. 

THE CHANGE HAS ALSO ALLOWED US TO INCREASE THE LENGTH OF ROUTINE APPOINTMENTS, AIDING BETTER CARE AND HEALTH MANAGEMENT OF AN INCREASINGLY AGED POPULATION WIH MANY CHRONIC DISEASES

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