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Noticeboard

On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

englandEnglishUrduUrdu
albaniaAlbanianindiaHindi
egyptArabiclithuaniaLithuanian
bulgariaBulgarianpolandPolish
chinaChinese (Cantonese)portugalPortuguese
chinaChinese (Mandarin)spainSpanish
russiaRussianFrenchFrench
TurkishTurkishPunjabiPunjabi
GujeratiGujeratiSomaliSomali
CroatianCroatianBengaliBengali

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website