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On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

wheelchair_accessDisabled access

The Malthouse Surgery clinical areas and the surgery at Appleton are on the ground floor and access to all clinical parts of the practice premises is suitable for disabled patients. Disabled parking is available close to the main entrance.


When attending the Malthouse Surgery, the cost of parking is free for the first two hours in the adjacent multi-storey car park.


We are privileged to have been accepted as a practice which trains doctors wishing to specialise in or experience General Practice. GP Registrars join us for one year periods. Medical students also occasionally sit in with the doctors. In the teaching of doctors and students, it is necessary for the participants to have access to patients’ medical records, on the computer and in letters. Your permission to allow this is always sought.

You may also encounter community nursing and health visitor postgraduate students as the practice is a centre for community nurse teaching.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website