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On Tuesday 3rd April the Malthouse Surgery received 949 incoming telephone calls from patients, almost 100 an hour. The average answer time for the day was 3 minutes, however, we know some people who called at a time when lots of others called waited much longer than this and we apologise. Remember before you call the surgery to make an appointment there are alternatives for minor health problems, such as going to your local pharmacist.

Patient Group Report/Profile 2015

Malthouse Surgery 2015 PPG published report.docx

Patient Participation Group Profile

1. Rationale

In 2011 the Minister of health indicated that it would be in the patient's best interest to involve them in decision-making within the health service and to this end it was thought that this would best be achieved by setting up Patient Participation Groups in primary care. We were delighted with this concept and therefore enthusiastically went about setting up a Malthouse surgery Patient Participation Group

2. Forming the group

From the outset we were keen to invite a cross-section of our patients to provide us with a sound base for obtaining a general consensus of the best operating methods for our patients. To achieve this we took the following actions:

Our first selection process was to send an e-mail to all patients that we had an e-mail address for inviting them to join our Patient Participation Group; we hoped that this would be an even spread of patients to provide us with the wide cross-section.

Our next step was to make contact with the local Armed Forces, churches, schools and care homes

We placed adverts within the surgery on all noticeboards and added it to our information TV

Finally we added information to our website promoting the potential Patient Participation Group and provided an application form for patients to join the group

We had an excellent response and have been fortunate to set up a group consisting of 73 members (profile detailed below)

3. Format for the group

Our initial idea was to have a virtual group that would communicate via e-mail and then we would look towards inviting those members that would care to meet at a later stage. The first project for our group was to involve them in our annual patient surveys which we do by issuing a list of suggested topics to include within the survey and inviting them to comment on their choice of topics. When the surveys are complete, we issue the results to the group and work with them to develop an action plan.  If you would like to be a member please complete the form available on the Malthouse website.

4. Profile - See latest PPG 2015 Report

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