This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

URGENT SAME DAY APPOINTMENTS

ALL MEDICALLY URGENT SAME DAY APPOINTMENTS & HOME VISIT REQUESTS WILL REQUIRE TELEPHONE TRIAGE BY ONE OF OUR GPs

 

IF AN URGENT APPOINTMENT IS NEEDED, BY PROVIDING THE RECEPTIONIST WITH A CLEAR INDICATION OF YOUR HEALTH PROBLEM YOU CAN BE APPROPRIATELY PRIORITISED FOR A TELEPHONE CALL FROM OUR DUTY GP THE DUTY DOCTOR WILL TRIAGE YOUR MEDICAL NEEDS AND URGENCY, DECIDING WITH YOU APPROPRIATE TREATMENT GOING FORWARD

 

AS ALWAYS ROUTINE APPOINTMENTS ARE AVAILABLE ONLINE OR VIA THE MALTHOUSE SURGERY RECEPTIONISTS BY PHONE OR AT THE RECEPTION DESK

 

MINOR AILMENTS – SELF CARE

 

IF ADULTS HAVE HAD SYMPTOMS FOR LESS THAN 24 HOURS, MINOR AILMENTS SUCH AS GASTRO PROBLEMS, SICKNESS, COMMON COLD, SORE THROAT, HEADACHE, FLU, CYSTITIS, HANGOVER, GRAZED KNEE ETC. ARE BEST DEALT WITH BY SELF CARE USING MEDICINES FROM THE PHARMACY

E-CONSULTATION SERVICE

 

OUR REGISTERED PATIENTS CAN REQUEST TREATMENT AND ADVICE FROM OUR DOCTORS ONLINE.  WHEN YOU SEND YOUR E MAIL, YOU WILL RECIEVE AN INITIAL REPLY INDICATING WHEN YOUR E MAIL WIL BE SEEN BY THE GP.  TO CONSULT YOUR GP SEND AN E-MAIL TO edoctor.malthouse@nhs.net AND GIVE AN INDICATION OF YOUR SPECIFIC CONDITION OR ASK FOR GENERAL ADVICE. ALSO USE THIS METHOD TO AVOID AN APPOINTMENT WHEN SEEKING, REFERRAL UPDATES, MEDICAL REPORTS..  REMEMBER YOU CAN ALSO SELF CARE USING COACH (my-coach.org.uk) AND REGISTER WITH US TO USE ONLINE SERVICES TO ORDER REPEAT PRESCRIPTIONS, BOOK APPOINTMENTS AND VIEW YOUR MEDICAL RECORD.

If you feel unwell, unsure, confused or need help - Call NHS 111

NHS Minor Injury Unit, open 7 days

Abingdon MIU, Abingdon Hospital

Marcham Road. 10.00-22.30hrs

01865 425161

Patient Group Report/Profile 2015

Malthouse Surgery 2015 PPG published report.docx

Patient Participation Group Profile

1. Rationale

In 2011 the Minister of health indicated that it would be in the patient's best interest to involve them in decision-making within the health service and to this end it was thought that this would best be achieved by setting up Patient Participation Groups in primary care. We were delighted with this concept and therefore enthusiastically went about setting up a Malthouse surgery Patient Participation Group

2. Forming the group

From the outset we were keen to invite a cross-section of our patients to provide us with a sound base for obtaining a general consensus of the best operating methods for our patients. To achieve this we took the following actions:

Our first selection process was to send an e-mail to all patients that we had an e-mail address for inviting them to join our Patient Participation Group; we hoped that this would be an even spread of patients to provide us with the wide cross-section.

Our next step was to make contact with the local Armed Forces, churches, schools and care homes

We placed adverts within the surgery on all noticeboards and added it to our information TV

Finally we added information to our website promoting the potential Patient Participation Group and provided an application form for patients to join the group

We had an excellent response and have been fortunate to set up a group consisting of 73 members (profile detailed below)

3. Format for the group

Our initial idea was to have a virtual group that would communicate via e-mail and then we would look towards inviting those members that would care to meet at a later stage. The first project for our group was to involve them in our annual patient surveys which we do by issuing a list of suggested topics to include within the survey and inviting them to comment on their choice of topics. When the surveys are complete, we issue the results to the group and work with them to develop an action plan.  If you would like to be a member please complete the form available on the Malthouse website.

4. Profile - See latest PPG 2015 Report



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website