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URGENT SAME DAY APPOINTMENTS

ALL MEDICALLY URGENT SAME DAY APPOINTMENTS & HOME VISIT REQUESTS WILL REQUIRE TELEPHONE TRIAGE BY ONE OF OUR GPs

 

IF AN URGENT APPOINTMENT IS NEEDED, BY PROVIDING THE RECEPTIONIST WITH A CLEAR INDICATION OF YOUR HEALTH PROBLEM YOU CAN BE APPROPRIATELY PRIORITISED FOR A TELEPHONE CALL FROM OUR DUTY GP THE DUTY DOCTOR WILL TRIAGE YOUR MEDICAL NEEDS AND URGENCY, DECIDING WITH YOU APPROPRIATE TREATMENT GOING FORWARD

 

AS ALWAYS ROUTINE APPOINTMENTS ARE AVAILABLE ONLINE OR VIA THE MALTHOUSE SURGERY RECEPTIONISTS BY PHONE OR AT THE RECEPTION DESK

 

MINOR AILMENTS – SELF CARE

 

IF ADULTS HAVE HAD SYMPTOMS FOR LESS THAN 24 HOURS, MINOR AILMENTS SUCH AS GASTRO PROBLEMS, SICKNESS, COMMON COLD, SORE THROAT, HEADACHE, FLU, CYSTITIS, HANGOVER, GRAZED KNEE ETC. ARE BEST DEALT WITH BY SELF CARE USING MEDICINES FROM THE PHARMACY

E-CONSULTATION SERVICE

 

OUR REGISTERED PATIENTS CAN REQUEST TREATMENT AND ADVICE FROM OUR DOCTORS ONLINE.  WHEN YOU SEND YOUR E MAIL, YOU WILL RECIEVE AN INITIAL REPLY INDICATING WHEN YOUR E MAIL WIL BE SEEN BY THE GP.  TO CONSULT YOUR GP SEND AN E-MAIL TO edoctor.malthouse@nhs.net AND GIVE AN INDICATION OF YOUR SPECIFIC CONDITION OR ASK FOR GENERAL ADVICE. ALSO USE THIS METHOD TO AVOID AN APPOINTMENT WHEN SEEKING, REFERRAL UPDATES, MEDICAL REPORTS..  REMEMBER YOU CAN ALSO SELF CARE USING COACH (my-coach.org.uk) AND REGISTER WITH US TO USE ONLINE SERVICES TO ORDER REPEAT PRESCRIPTIONS, BOOK APPOINTMENTS AND VIEW YOUR MEDICAL RECORD.

If you feel unwell, unsure, confused or need help - Call NHS 111

NHS Minor Injury Unit, open 7 days

Abingdon MIU, Abingdon Hospital

Marcham Road. 10.00-22.30hrs

01865 425161

IT and Electronic Patient Records

IT IMPROVEMENTS AND ONLINE ACCESS

MALTHOUSE SURGERY - Information Technology (IT)/ELECTRONIC PATIENT RECORDS

 

New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent about the following IT developments:

 

Referral Management Information

 

All letters and information that the Malthouse Surgery sends to other organisations such as, hospitals, have an NHS number clearly shown.

 

Electronic appointment booking

 

The Malthouse Surgery currently offers booking and cancelling of routine GP appointments online. Please ask at reception for more details about how to register for this service.

 

Online booking of repeat prescriptions

 

The Malthouse Surgery currently offers the facility for ordering repeat prescriptions online. Please ask at reception or go to the relevant page on this site for more details

 

Interoperable records/Summary Care Record .

 

Practices are required to upload changes to a patient’s summary information, at least daily, to the Summary Care record.  Having your Summary Care Record available will help other doctors and nurses treating you away from your regular surgery, without your full medical record.  They will have access to information about any medication you may be taking and any drugs to which you have a recorded allergy or sensitivity. You can find more information about the Summary Care Record at http://www.nhscarerecords.nhs.uk/

 

This function is already live.  However, if you do not want your medical records to be available in this way please let us know.  You can do this via the ‘opt out form’, available at reception, or on our website.

 

GP2GP transfers of Care Records

 

We are required to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers. It is very important that you are registered with a doctor at all times.  If you leave your GP and register with a new one, your medical records will be removed from your previous doctor and forwarded to your new GP via NHS England.  It can take several weeks for paper records to reach the new surgery; with GP2GP, your electronic record is transferred to your new practice much sooner.  GP2GP transfers are already activated at this practice for sending and receiving patient records.

 

Patient access to their electronic GP record

 

We are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other additional details which have been agreed with the patient. 

 



 
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